BIS CARE A Comprehensive Overview

Introduction
BIS CARE, developed by the Bureau of Indian Standards (BIS), is a consumer-centric mobile app aimed at promoting quality assurance and empowering consumers. It helps users verify certified products, register complaints, and access information about standards. The app plays a vital role in regulating product quality across India.

Key Features

1. Product Certification: Enables verification of ISI and hallmark certifications to ensure authenticity.
2. Complaint Registration: Users can report issues related to defective or fake BIS-certified products.
3. Standards Search: Provides access to information on various BIS standards.
4. License Verification: Checks the validity of certifications for companies and products.
5. User-Friendly Interface: Features a simple, multilingual design.
6. Awareness Programs: Educates users on consumer rights and quality standards.

Purpose and Benefits

The BIS CARE app empowers consumers by:

• Providing reliable information about product standards.
• Promoting adherence to BIS norms among manufacturers.
• Safeguarding consumer rights under the Consumer Protection Act, 2019.
• Preventing counterfeit products in the market.

Consumers benefit from easy complaint resolution, manufacturers gain credibility through certification, and regulators streamline enforcement processes.

How to Use the App

• Downloading: Available on Google Play Store and Apple App Store.
• Registration: Users can create accounts and log in to explore features.
• Navigation: Easy access to sections like product verification, complaints, and feedback.
• Filing Complaints: Users can lodge complaints and track their status.

Role in Consumer Protection

BIS CARE enhances consumer safety by ensuring access to genuine products and holding manufacturers accountable. It supports initiatives like “Make in India” by maintaining high-quality standards.

Challenges and Improvements

While BIS CARE is impactful, it faces challenges such as limited rural penetration and language barriers. Future enhancements include integrating AI, improving e-commerce oversight, expanding multilingual support, and introducing advanced consumer forums.

Conclusion

BIS CARE is a vital tool for ensuring quality, protecting consumer rights, and fostering a culture of standardization in India. It is a critical part of India’s regulatory ecosystem and contributes to creating a quality-conscious society.